Trusted Partner in Organizational Excellence

HigherEchelon, Inc. was formed in 2009 with the vision of creating a Service Disabled Veteran owned Small Business (SDVOSB) to be a "trusted partner in organizational excellence."

Get more information below about how HigherEchelon can partner with your organization

Government Practice Commercial Practice

A HigherEchelon of Talent

HigherEchelon, Inc. (HE) is a service-disabled veteran owned small business (SDVOSB), provider of management, training, technology engineering, and leadership support services. HE’s mission is to help organizations achieve the results they seek by operating more efficiently. Supported by a strong background in Program Management, our expert teams deliver results that consistently exceed expectations. HE guarantees these results and delivers them by creating focused teams to meet the specific needs of each customer. We combine HE Core Competencies with key leadership from our employees to deliver our services.

HE’s competitive edge results from the following 4 P’s:


HE is in the people and organization business; therefore, we have the highest standards for our own employees. Our core service delivery employees tend to be former military personnel or prior contract employees who have a record of success and knowledge of expectations.


HE utilizes processes that have been proven in corporate, government and military settings.


HE has developed its own proprietary and innovative programs to enhance organizational and human performance.


HE has strategic relationships with independent consultants and partner firms whose expertise provides a broader base offering.

HigherEchelon, Inc. works in both the government and private industries to provide and manage top talent. The management approach of HigherEchelon, Inc. is to become a value-added partner to our customers. To accomplish this, we rely on effective communication, detail-oriented planning, and our ability to adapt to the ever-changing needs of our customers. HE’s reputation for exceptional delivery in personnel services and training continues with our ability to manage programs and projects. HE ensures the highest level of performance, while being cognizant of timelines and cost. HigherEchelon, Inc. prides itself on transparency and integrating our clients within our program to ensure success.

Meet the Team

Dr. Ross (Retired, US Army) is the President of HigherEchelon, Inc., which is an Organizational Performance consulting firm with offerings in leadership, technology, and engineering to both public and private sector clients. Joe’s background includes diverse leadership assignments, years of performance study, and the development of organizational effectiveness programs, culminating in HigherEchelon’s flagship program, The Resilient and Adaptable Leader ©. Since 2012, Dr. Ross has been the lead consultant for Army Game Studio in developing the GoArmy Edge, a free software application adapted to help football athletes learn their team’s playbooks, make proper reads and play calls, and mentally practice their assignments in a virtual environment before taking the field. GoArmy Edge takes virtual coaching simulation and training to a new level through unprecedented detail and customization, helping improve football team performance through more effective and safer player practice capabilities. Joe works with NFL, college, and high school teams, Nike Clinics, and Football University Camps about state of the art technology to enhance coaching and player learning.

As a 1995 West Point graduate, Joe was a three-year letter winner and co-captain of the 1994 Army Football team. During his career as an Infantry Officer, Joe led 144 soldiers from the 101st Airborne Division and deployed to Kosovo in 2001. The Secretary of the Army commended Joe’s unit for capturing two insurgents on the Central Intelligence Agency’s (CIA) top ten most wanted list and bringing the Serbian and Albanian leadership together to start a dialogue of reconciliation. Joe served as the Director of the Military Enhancement Program at the United States Military Academy (USMA) from 2003 – 2008. During his tenure, Joe consulted with Pentagon leadership to operationalize the Warrior Ethos by changing the culture of the Army to be more agile and adaptive. Dr. Ross helped write the Soldier’s Creed to establish a warrior mindset and advised the Army on developing a standardized framework for training all military personnel about the intangible emotional and mental skills of performance. In 2009, Joe joined the Army Football coaching staff as the Special Teams and Fullback Coach, where he helped lead Army Football to the 2010 Independence Bowl victory. Joe received a Master of Education in Athletic Counseling from Springfield College and his Doctorate in Organizational Psychology from Walden University.

Paul is a co-founder of HigherEchelon and has a diverse executive background with experience in general management, procurement, corporate business development, sales operations and entrepreneurial ventures.

Prior to joining HigherEchelon as its Chief Operating Officer, Paul led the Customer Relationship Management (CRM) programs at The Carlyle Group and Oldcastle, Inc. Paul has experience implementing CRM using the platform, including strategy formation, technology development, training and change management.

During his time at Oldcastle, Paul was responsible for North American CRM business operations and previously held leadership positions in several areas of the organization, including General Management with P&L responsibility, corporate development with acquisition and capital project responsibility and as a Vice President of Procurement. In his Procurement role, Paul built out a Procurement function for a multi-billion-dollar business unit, where he created and led a team that consolidated purchases from over 200 locations into center led programs totaling several hundred million dollars.

Previous entrepreneurial experience includes co-founding a start-up venture in the training industry, where as a founding Partner, Paul was responsible for the business planning, overall business management and eventually the sales execution for the company.

Paul received his MBA from the Kelley School of Business at Indiana University and a B.S. in Engineering Management from the United States Military Academy at West Point. He has also earned the Certified Professional in Supply Management (CPSM) and Project Management Professional (PMP) certifications earlier in his career. Prior to his corporate experience, Paul served seven years in the Army as a Blackhawk helicopter pilot and staff officer in Korea, Kuwait and the United States.

Sherry Green is HigherEchelon’s Executive Administrator and runs the company’s office in Huntsville, Alabama. She supports critical company functions including: human resources, sales and marketing, information technology, and government certifications. As a 14 year veteran, Sherry has previously served in administrative and accounting positions in the legal and defense industries.

Rick Roper is the Regional Vice President for HigherEchelon-West. Based out of Kansas City, he leads HE’s capture management team and maintains oversight on programs, client delivery, and business development efforts in the Western United States for government and corporate clients who are seeking to optimize organizational performance.

Rick has a diverse background with over 21 years of applied leadership and operational experience. As a former college athlete, he was an early student in West Point’s Center for Enhanced Performance, which oriented on mental skills training and optimizing human performance. In addition, he taught undergraduate studies at West Point-- one of the nation’s most renowned leadership institutions.

Subsequently, while serving as a Director of Operations and later as a Chief of Staff, he gained experience in establishing leader development programs, strategic planning, training management, process improvement, and program/project management. Rick has also served in advisory positions helping leaders overcome systemic organizational problems related to human resources, supply chain management, and operations. Later, he was an assistant professor at the U.S. Army’s Command and General Staff College, which is a graduate-level institution focused on leader development and education. There, he developed curriculum and learning solutions focused on design, critical thinking, training management, and problem solving for students now serving in executive positions world-wide.

Rick is a 1995 graduate of West Point, and earned a Master’s degree in Administration from Central Michigan University.

Paul Andrzejewski is the Regional Vice President for HigherEchelon-South. Based out of the home office in Huntsville, Alabama, he works among several Fortune 500 companies which offer a broad base in manufacturing, retail, and service industries, as well as, the technology, space, and defense industries which have a major presence within the U.S. Army's Redstone Arsenal, NASA's Marshall Space Flight Center, and Cummings Research Park- the second largest research park in the United States. With a focus on information technology and engineering services, Paul maintains oversight on programs, client delivery, and business development efforts in the Southern United States for government and corporate clients who are seeking to optimize organizational performance.

Prior to joining HigherEchelon, Paul has amassed over 22 years of cumulative leadership experience in various management and executive positions for the U.S. Army, American Axle and Manufacturing, and Heat Transfer Products Group. While serving in those positions, he has cultivated management and leadership skills across a broad range of disciplines, including operations, strategic planning, labor relations, business development, lean manufacturing, engineering, and mergers and acquisitions. During his tenure as the Vice President of Operations for the Heat Transfer Products Group, Paul was responsible for all aspects of the operations and oversaw the consolidation of the Yuma factory into the Scottsboro facility, saving over 350 jobs for Northeast Alabama.

Paul holds a B.S. from the United States Military Academy and an Executive M.B.A. from the University of Alabama.

Mark Osteen, MBB is the Regional Vice President for HigherEchelon -East. He is based in Augusta, Ga home of Ft Gordon and the newly formed Army Cyber Center of Excellence. He will maintain oversight on programs, client delivery, and business development efforts in the Eastern United States for government and corporate clients who are seeking to optimize organizational performance.

Mark brings over 30 years of proven and diverse experience working in manufacturing as a Supply Chain Director to most recently as a Subject Matter Expert in Lean Six Sigma for a large government contractor. He understands the issues that leaders face today in both a commercial and government spaces and has experience in developing and implementing strategic and operational plans. As a LSS SME he was program manager for the US Army G1 and oversaw all aspects of the deployment from training to project selection and mentoring of BB and GB candidates to completion of projects and certification. Primarily thought of a tool for manufacturing, Mark believes there is amazing potential for non-manufacturing organizations to harness the power of LSS to stream line transactional processes.

Mark is a 1983 graduate of Auburn University with a B.S. in Industrial and Operations Management.